Tele-Therapy Technical Set-up

Device to use during session

A computer (Apple or Windows Computer with at least a 13” screen)

  • Desktop or Laptop computer (We recommend laptop because it should already have integrated webcam, speakers, and microphone).

If using External webcamera the Minimum requirements

  • USB 2.0 connection
  • Compatibility: Laptops, LCD or CRT Monitors
  • 720p HD video chatting
  • Example Product available from Walmart/Best Buy/Office Max: Logitech® HD Webcam C310- A (contains built-in microphone and speaker)

Headphones with microphone (not required, but suggested)

  • The microphone and speakers in a laptop computer will work, but audio quality improves with external headphones.
  • Example Product available from Walmart/Best Buy/Office Max: Logitech – H390 USB Headset with Noise-Canceling Microphone

Web Browser Requirements:

  • Computer – The latest version of the Google Chrome browser or Firefox browser for computers

Internet connection speed

  • Recommend: Cable or Fios internet speed
    • Download speed: 3Mbps/sec
    • Upload speed: 3Mbps/sec.
    • Test Internet connection speed using this link:

Internet connection speed not at least 3Mbps/sec?

  • Our platform can function at lower speeds but the quality of audio/video may not be very clear
  • You can contact your Internet Service Provider about how to get faster upload and download speeds (may require purchasing a higher level internet service).